FAQs
Orders & Shipping
How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order since we confirm it. We’re doing our best to deliver it promptly for you.
Do you offer international shipping?
We ship to Spain, Italy, France, Germany, and the Netherlands.
I haven’t received my order — what should I do?
If your order doesn’t arrive within the estimated time, please contact us through our contact form or email, and we’ll be happy to assist you.
Do you provide free shipping?
We offer free shipping on all orders over 60€
Returns & Refunds
What is your return policy?
We accept returns within 14 natural days from the date of receipt, as established by the European Union consumer regulations. Items must be in their original condition, unused, and with all original labels and packaging.
How can i initiate a return?
To start a return, contact our customer service team through our contact form or email. We will provide you with instructions and a return shipping label if applicable.
Who is responsible for the return shipping cost?
Return shipping costs are the responsibility of the customer (10€) unless the return is due to a defective or incorrect item.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund. It usually takes 14 natural days for the refund to appear in your account.
What should i do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.













