FREQUENTLY ASKED QUESTIONS
ORDER & SHIPPING
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Typically, it takes 3 business days to receive your order since we confirm it. We’re doing our best to deliver it promptly for you.
HOW TO TRACK MY ORDER?
Please track your order at our Tracking page
DO YOU SHIP INTERNATIONALLY?
We ship to Spain, Italy, France, Germany, and the Netherlands.
I NEVER GOT MY ORDER, WHAT TO DO?
If your order doesn’t arrive within the estimated time, please contact us through our contact form or email, and we’ll be happy to assist you.
DO YOU OFFER FREE SHIPPING?
We offer free shipping on all orders over 60€
RETURN & REFUND
WHAT IS YOUR RETURN POLICY?
We accept returns within 14 natural days from the date of receipt, as established by the European Union consumer regulations. Items must be in their original condition, unused, and with all original labels and packaging.
HOW DO I INICIATE A RETURN?
To start a return, contact our customer service team through our contact form or email. We will provide you with instructions and a return shipping label if applicable.
WHO COVERS THE RETURN SHIPPING COST?
Return shipping costs are the responsibility of the customer (10€) unless the return is due to a defective or incorrect item.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Once we receive and inspect your returned item, we will process your refund. It usually takes 14 natural days for the refund to appear in your account.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.